Terms & Conditions

1. Introduction

Welcome to qq9, Bangladesh's trusted online casino and sports betting platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User") and qq9 ("we", "us", "our") regarding your use of the website accessible at https://qq9.cam and all associated services.

By registering an account, accessing the platform, or placing any bet or wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy. If you do not agree to these Terms, you must immediately cease using qq9.

qq9 reserves the right to update, revise, or replace these Terms at any time. Continued use of the platform following any such changes constitutes your acceptance of the revised Terms. We recommend that all users review this document periodically to stay informed of any updates.

2. Eligibility

To use qq9 and participate in any betting or gaming activity on our platform, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis:

• You must be at least 21 years of age (21+ only). qq9 strictly prohibits access by persons under the age of 21.
• You must be a resident of Bangladesh or otherwise accessing the platform in a jurisdiction where online gaming is legally permitted.
• You must not be acting as a professional bettor or agent on behalf of a third party without our prior written consent.
• You must have full legal capacity to enter into a binding contract and are not subject to any legal disability.
• You must not hold a current self-exclusion arrangement with qq9 or any associated operator.

qq9 may request documentary evidence to verify any of the above criteria at any time. Failure to provide satisfactory verification may result in account suspension or termination and forfeiture of outstanding balances subject to applicable law.

3. Account Registration and Verification

To access the full range of qq9 services, you must register a player account by providing accurate, complete, and current personal information. Each individual may hold only one registered account on qq9. Opening multiple accounts by the same person — including under different names, email addresses, phone numbers, or device identifiers — is strictly prohibited and may result in permanent account closure and forfeiture of funds.

As part of our KYC (Know Your Customer) compliance process, you may be required to provide one or more of the following documents before withdrawals are processed:

• Government-issued national ID card or passport.
• A recent utility bill, bank statement, or equivalent proof of Bangladesh address.
• Proof of ownership of the payment method used for deposits (e.g., bKash or Nagad account confirmation).
• Any additional documentation reasonably requested by our compliance team.

4. Deposits and Withdrawals

qq9 supports a range of payment methods tailored to the Bangladesh market, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank Mobile Banking, and major credit/debit cards where available. All transactions are conducted in Bangladeshi Taka (BDT) unless otherwise stated. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500, unless a specific promotion states otherwise.

All withdrawal requests are subject to the following conditions:

• Withdrawals will only be processed to the same payment method used for the originating deposit, where technically feasible.
• Accounts that have not completed KYC verification may have withdrawals delayed or suspended until verification is complete.
• Standard withdrawal processing time is 1–3 business days, though bKash and Nagad transfers are typically processed same-day during Bangladesh Standard Time (BST, UTC+6) business hours.
• qq9 reserves the right to apply enhanced due diligence checks on large transactions, which may extend processing times.

qq9 is not responsible for delays caused by payment processors, mobile financial service providers, or banking institutions. Players are responsible for ensuring the accuracy of all payment details provided; qq9 cannot be held liable for funds sent to incorrect accounts due to player error.

5. Bonuses and Promotions

qq9 offers a variety of bonuses and promotional offers to both new and existing players, including welcome bonuses, reload bonuses, free spins, cashback rewards, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonus offers are subject to the specific terms associated with each promotion.

Unless otherwise specified in the promotion's individual terms, the following general bonus conditions apply across all qq9 promotional offers:

• Bonus funds are subject to a minimum wagering requirement of 20x the bonus amount before any withdrawal can be requested.
• Bonus funds may not be transferred, exchanged, or withdrawn as cash unless the applicable rollover has been fully completed.
• qq9 reserves the right to cancel, modify, or withdraw any promotional offer at any time without prior notice, in cases of suspected abuse or technical error.
• Only one welcome bonus is permitted per player, per household, per device, and per shared IP address. Attempting to claim a welcome bonus more than once is considered bonus abuse and will result in the cancellation of the bonus and any winnings derived from it.

6. Betting and Gaming Rules

All bets placed on qq9 are final once confirmed by the system. It is the player's responsibility to ensure the accuracy of all bet selections, stake amounts, and chosen odds before confirming any wager. qq9 accepts no liability for bets placed in error by the player.

In the event of a technical failure, server error, or communication disruption during a game round or bet settlement, qq9 reserves the right to:

• Void any bets affected by the error and return stakes to the relevant accounts.
• Replay the affected game round using a verifiable RNG process, where applicable.
• Withhold payment of winnings pending a full investigation into the circumstances of the technical error.

7. Responsible Gaming

qq9 is firmly committed to promoting responsible gaming among all users. We believe that gambling should remain a form of entertainment, and we take the wellbeing of our players seriously. Players aged 21 and above are reminded that wagering carries inherent financial risk, and it is important to gamble only with funds you can afford to lose. Never chase losses, and always set personal deposit and session time limits to keep gaming in check.

If you believe your gambling is becoming a problem, qq9 encourages you to use our self-exclusion tools, set deposit limits, or contact our support team at [email protected]. Further guidance is available on our Responsible Gaming page. Please play responsibly.

8. Prohibited Activities

The following activities are strictly prohibited on qq9. Engaging in any of these activities will result in immediate account suspension, permanent closure, forfeiture of all funds, and may be reported to relevant authorities:

• Attempting to access qq9 using automated tools, bots, scripts, or any artificial intelligence system designed to gain an unfair advantage.
• Engaging in collusion, match-fixing, or any fraudulent scheme with other players or third parties to manipulate game outcomes.
• Using qq9 for money laundering, terrorist financing, or any other financial crime as defined under Bangladesh law.
• Opening duplicate or false accounts, or using another person's identity or payment details to register or transact.
• Exploiting software bugs, glitches, display errors, or any technical malfunction to place bets or claim winnings that would not ordinarily be available.

qq9 continuously monitors platform activity for signs of fraudulent, abusive, or suspicious behavior. Any detected violation will be acted upon swiftly, and affected funds may be frozen pending investigation.

9. Intellectual Property

All content available on qq9, including but not limited to software, graphics, logos, trademarks, game interfaces, written content, video content, and underlying code, is the exclusive property of qq9 or its licensed partners and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal, non-commercial entertainment purposes only.

You may not copy, reproduce, distribute, modify, display, perform, publish, license, sublicense, or create derivative works from any content on qq9 without our prior express written permission. Unauthorized use of qq9 content may result in legal action.

10. Privacy and Data Protection

qq9 is committed to protecting the personal data of all users in accordance with applicable data protection standards. The collection, processing, storage, and use of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms. By using qq9, you consent to the data practices described in our Privacy Policy. We employ industry-standard SSL encryption to protect data in transit, and your financial details are never stored on our servers in an unencrypted form.

11. Limitation of Liability

To the fullest extent permitted by applicable law, qq9, its directors, employees, agents, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of — or inability to use — the platform. This includes without limitation any loss of profits, lossof data, loss of goodwill, business interruption, or any other intangible losses.

In no event shall qq9's total aggregate liability to any player for any claims arising out of these Terms exceed the total net deposits made by that player to qq9 in the twelve (12) months immediately preceding the event giving rise to the claim. This limitation applies whether the liability is based in contract, tort, negligence, strict liability, or any other legal theory.

12. Amendments to These Terms

qq9 reserves the right to amend, modify, or replace these Terms at any time by publishing an updated version on the platform. Where the amendments are material — meaning they significantly affect your rights or obligations — qq9 will endeavour to provide reasonable advance notice via email or a prominent on-site notification.

Your continued use of qq9 after any amendments take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the platform and may request closure of your account by contacting our support team.

13. Governing Law and Dispute Resolution

These Terms shall be interpreted and governed by the principles of fair dealing and general international online gaming standards. In the event of any dispute, disagreement, or claim arising out of or relating to these Terms, your account, or any transaction on qq9, both parties agree to first attempt resolution through good-faith negotiation. If a satisfactory resolution cannot be reached informally, the dispute shall be referred to binding arbitration. qq9's decisions on matters of platform integrity, game outcomes, and bonus eligibility are final and binding in the absence of demonstrated technical error.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, we encourage you to reach out to our support team. We aim to respond to all queries within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

Email: [email protected]